Refund policy

Returns & cancellations

We have a 14-day return policy. This means that you have 14 days from the day you receive your order to request a return.

To be eligible for a return, your item must be returned in the same condition in which you received it, unworn or unused and carefully packaged. You will also need your receipt or proof of purchase.

To request a return or cancellation, please use the return and cancellation option available through your customer account. You can also contact me at spetsstudiomaria@gmail.com if you have any questions or need assistance.

Please do not send items back without first requesting a return.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of return shipping. I recommend using a trackable shipping service, as returned items remain the customer's responsibility until they reach me.

Cancellations

If your order has not yet been fulfilled or shipped, you can request a cancellation through your customer account.

If the order has already been shipped, it can no longer be cancelled, but you may still exercise your right of withdrawal and return the item in accordance with the return policy above.

Damages and issues

Please inspect your order when you receive it and contact me as soon as possible if the item is defective or damaged, or if you receive the wrong item. I will evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return where an exception to the right of withdrawal applies under applicable consumer law. This may include products that have been made to your specifications or clearly personalised.

Please contact me before ordering if you are unsure whether a particular custom or personalised item can be returned.

This does not affect any statutory rights you may have as a consumer.

European Union – 14-day right of withdrawal

If your order is delivered to a country within the European Union, you have the right to withdraw from your purchase within 14 days without giving a reason, subject to any exceptions provided by applicable law.

The withdrawal period normally begins on the day you, or a person designated by you, receives the goods.

You can exercise your right of withdrawal through the return and cancellation option in your customer account or by sending me a clear statement that you wish to withdraw from the purchase.

Unless otherwise required by law, you are responsible for the direct cost of returning the goods.

Refunds

Once I have received and inspected your return, I will let you know that the return has been received.

Approved refunds will be made to your original payment method. Please note that your bank or card provider may need additional time to process the refund.

For EU customers exercising their statutory right of withdrawal, eligible payments, including the cost of the least expensive standard delivery option offered for the original order, will be refunded in accordance with applicable consumer law. Additional delivery costs resulting from choosing a more expensive delivery method are not refundable.

I may withhold the refund until I have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by law.

For any questions about returns, cancellations or refunds, please contact spetsstudiomaria@gmail.com.